Returns & Exchanges
At Bear Mountain Builds, we take pride in the craftsmanship of our home goods and want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your home, we offer a 30-day return window for most products in their original condition.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization number.
Package With Care
Securely pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Ship to the Mountain
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please note that return shipping costs may be deducted from your refund.
Quality Inspection & Refund
Once our workshop receives and inspects the item for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing